How to Return a Product?
You have the right to return a product within 14 days of receiving it.

The item must be returned in its original condition – unused, in its original packaging, and properly secured.

To return a product:
1. Fill out the return form.  Download it [here]

2. Send your request via email to kontakt@technab.pl, including the completed form and product photos.

3. Ship the package to our warehouse:
Technab Sp. z o.o. , ul. Logistyczna 5, 05-230 Kobyłka.

Return Costs
Product returns are at the customer’s expense.
Exceptions are cases where the return is due to receiving the wrong product or a damaged item.

Return Process

1. Once we receive the returned item, we will check its condition and confirm compliance with the return policy.
2. Refunds will be processed within 14 days of the item’s acceptance by our warehouse.
3. The payment will be refunded using the same method as the original transaction (unless agreed otherwise).
4. The return will be deemed successful once it is approved by the seller within 3 business days.
5. Funds, minus any applicable costs, will be returned within 45 days of the product being accepted by the warehouse.

Return Limitations
Returns do not apply to opened products that, due to hygienic or health reasons, cannot be reused.

Why Choose Us?
We offer a transparent and secure returns process, making shopping in our store convenient and risk-free. If you have any questions, our Customer Service team is happy to help!

Having an issue with your purchased product? Below you'll find all the information needed to file a complaint. Detailed rules can be found in our Terms and Conditions.

How to File a Complaint?

Where you file your complaint depends on the type of issue:

1. Is the product malfunctioning or broken?
   For such defects, it is best to file a complaint directly with the manufacturer. This is the easiest and fastest method, as it skips intermediaries.

Contact details for manufacturers can be found below:

Problems with Delivery or Order Fulfillment?
Contact Technab if:

• The shipment was damaged during transport,
• You received a different product than ordered,
• The quantity of products does not match.

How to File a Complaint with Technab?
Fill out the complaint form [Download here] and send it:

• Via email to: kontakt@technab.pl
• Or by regular mail to:
  Technab  Sp. z o.o., ul. Logistyczna 5, 05-230 Kobyłka

If not using the form, please provide the following details:

• Model and serial number of the device (if applicable),
• Invoice or delivery note number,
• Description of the issue (type, date, circumstances of damage),
• Photos of the damage and the nameplate (if applicable),
• A scan of the report with the courier (for transport damages),
• Your request (e.g., repair, replacement, price reduction, refund),
• Contact details (phone number, email).

After registering your complaint, you will receive a complaint number. Please provide this number in further communications to speed up the process.
Do not send the product to our office. If needed, we will contact you to arrange details.
The complaint processing time is 14 working days. We will keep you informed of all stages by email.

Have Questions?
Contact us, and we’ll be happy to assist!

Poniżej znajdziesz odpowiedzi na popularne pytania. Jeśli nie znajdziesz odpowiedzi na swoje pytanie, skontaktuj się z nami – chętnie pomożemy!

1. Jak mogę sprawdzić status mojego zgłoszenia reklamacyjnego?

2. Gdzie sprawdzę warunki gwarancji?

3. Gdzie sprawdzę, jaką gwarancją jest objęty produkt?